Privacy Policy

Welcome to Ascend Cloud Solutions. This Privacy Policy explains how First Media Communications ("we," "us," or "our"), operating from Albania, collects, uses, protects, and handles your personal information when you use our website and cloud support services.

We are committed to protecting your privacy and ensuring the security of your personal data. This policy describes our practices regarding data collection and your rights as a user.

1. Company Information

Company Name: First Media Communications

Location: Albania

Service Brand: Ascend Cloud Solutions

Contact Email: info@cloud-support-services.com

2. Information We Collect

We collect the following types of information to provide and improve our cloud support services:

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, and company name when you submit inquiries through our contact forms
• Service Requests: Details about your cloud infrastructure, technical issues, and support requirements
• Account Information: Credentials and authentication details for accessing our support platform
• Communication Records: Correspondence exchanged via email, chat, or support tickets

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on the site, and navigation patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Technical Logs: Server interaction logs, error reports, and system performance metrics
• Cookies: Small text files stored on your device to enhance user experience (see Section 6)

2.3 Service-Related Information

• Cloud Infrastructure Data: Configuration details, resource usage, and optimization metrics
• Billing Information: Payment details and transaction records for service subscriptions
• Support Session Data: Technical diagnostics and troubleshooting information

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide 24/7 cloud support, technical consultation, and system optimization
• Communication: To respond to inquiries, provide updates, and send service-related notifications
• Account Management: To create and maintain your support account and authenticate access
• Billing and Payments: To process transactions and manage subscription services
• System Improvement: To analyze usage patterns and enhance our platform's performance and features
• Security: To detect, prevent, and address technical issues, fraud, and unauthorized access
• Legal Compliance: To fulfill legal obligations and protect our rights and interests
• Customer Support: To troubleshoot issues and provide technical assistance

4. Third-Party Data Sharing

Limited Exceptions:

We may only disclose your information in the following exceptional circumstances:

• Legal Requirements: When required by law, court order, or governmental regulation
• Protection of Rights: To enforce our terms of service or protect our legal rights and interests
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with notice provided to you)
• Consent: When you have explicitly authorized us to share specific information

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmissions are encrypted using SSL/TLS protocols
• Access Controls: Restricted access to personal data on a need-to-know basis
• Secure Storage: Data stored on protected servers with regular security audits
• Employee Training: Staff trained on data protection and confidentiality practices
• Regular Updates: Continuous monitoring and updating of security systems
• Backup Systems: Secure data backups to prevent loss

Note: While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality and your user experience.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Active Accounts: Data retained while your account is active
• Closed Accounts: Data may be retained for up to 2 years after account closure for legal and business purposes
• Communication Records: Retained for 3 years for quality assurance and dispute resolution
• Billing Records: Retained as required by tax and accounting regulations (typically 7 years)

You may request deletion of your data at any time by contacting us at info@cloud-support-services.com.

8. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Request transfer of your data in a machine-readable format
• Restriction: Request limitation of processing of your personal data
• Objection: Object to certain types of data processing
• Withdrawal of Consent: Withdraw consent for data processing at any time
• Opt-Out: Unsubscribe from marketing communications

To exercise any of these rights, please contact us at info@cloud-support-services.com. We will respond to your request within 30 days.

9. International Data Transfers

First Media Communications operates from Albania. If you are accessing our services from outside Albania, please be aware that your information may be transferred to, stored, and processed in Albania. By using our services, you consent to the transfer of your information to Albania and our use of your information as described in this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: